Refund policy

RETURN & REFUND POLICY

Last updated: September 2026

We hope you love your Dressed Up Books cover. If you change your mind, you can request a return within 14 days of receiving your order.

Returns

To request a return or cancel an eligible order, use our Returns & Cancellations portal or contact us at dub.dressedupbooks@gmail.com.

You can request a return within 14 days of receiving your order. Once you have notified us of your decision to return your order, the item must be sent back within 14 days.

Products should be returned in their original condition. You may inspect the product as you would in a physical shop, but you may be responsible for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Please do not send a return before submitting a request through our Returns & Cancellations portal or contacting us. We will provide you with the return instructions and return address.

Return shipping

For change-of-mind returns, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method, as we cannot be responsible for returned items that are lost in transit.

If you received an incorrect, damaged or defective product, please contact us at dub.dressedupbooks@gmail.com so that we can arrange an appropriate solution at no additional cost to you.

Refunds

Once your return has been received, we will process your refund using the same payment method used for the original purchase, unless otherwise agreed.

Where the statutory right of withdrawal applies, refunds will be made without undue delay and no later than 14 days from the date you inform us of your decision to withdraw. We may withhold the refund until we have received the returned product or you provide evidence that it has been sent back, whichever occurs first.

Where required by applicable law, the refund will include the cost of the least expensive standard delivery method offered for your original order. If you chose a more expensive delivery option, such as express shipping, the additional cost will not be refunded.

Please note that your bank or payment provider may take additional time to process the refund after it has been issued.