Shipping policy

SHIPPING POLICY

Last updated: September 2026

All Dressed Up Books orders are prepared and shipped from Lisbon, Portugal.

Order processing

Orders are usually prepared and dispatched within 3–5 business days after your order has been confirmed.

During particularly busy periods, launches or holidays, processing may occasionally take a little longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Please note that processing times are separate from shipping and delivery times.

Shipping within Portugal

We ship throughout Portugal.

Shipping costs are calculated at checkout based on the available delivery options for your order.

Free shipping is available on orders over €70 within Portugal.

Shipping to Europe

We ship to selected European destinations. Available destinations and shipping costs are calculated and displayed at checkout.

If your country is not available at checkout, unfortunately we are not currently able to ship your order there.

For destinations outside the European Union, including Switzerland, customs duties, import taxes or other charges may apply. These charges are not included in the product or shipping price and, where applicable, are the responsibility of the customer.

Delivery times

Estimated delivery times depend on the destination and shipping method selected and will be provided where available at checkout.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, customs procedures, public holidays or periods of unusually high demand.

Carriers & tracking

We usually ship orders with CTT, although we may use other carriers depending on the destination and delivery service.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available, so you can follow your order.

Customs & import charges

Orders delivered within the European Union generally do not require customs clearance between EU Member States.

Orders shipped to destinations outside the European Union may be subject to local customs duties, import taxes or other charges imposed by the destination country.

Any such charges are the responsibility of the customer and are not controlled by Dressed Up Books.

Incorrect or incomplete addresses

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at dub.dressedupbooks@gmail.com. We will do our best to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has been shipped.

Delayed or missing orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If you need further assistance, contact us at dub.dressedupbooks@gmail.com with your order number and we will help you investigate the shipment.

Returns

Shipping an order back to us is subject to our Return & Refund Policy.

For change-of-mind returns, return shipping costs are the responsibility of the customer. Incorrect, damaged or defective products are handled separately in accordance with our Return & Refund Policy and applicable consumer law.